Refund Policy


This Refund Policy only applies to transactions happening on the Flo Recharge Feature as part of the Flochat App and does not apply to any service offerings / transaction offered by Third Party Service Providers or Flo Partners.

Refund requests may be made to

Flochat shall offer Refunds only in cases where full payment is made in advance (pre-paid) and the final ‘recharge service’ request remains unfulfilled, which shall be independently confirmed by Flo.
To complete your return, we require a receipt or proof of transaction and the valid transaction ID – as well as proof of the final service being unfulfilled.

Users shall be entitled to a refund only if:

  1. They pre-pay online for the service at the time of placing the order.
  2. Their transaction for which the refund is requested, or any other user activity on Flo, doesn’t violate any Flo Terms of Service or Privacy Policy or Acceptable Use Policy.

Our support team will get back with the decision on a user’s ticket requesting a refund for an order maximum within 72 hours.
Our decision on refunds shall be at our sole discretion and shall be final and binding.
If our support team approves the user’s refund request, the refund will be initiated within 72 hours and may take up to 9 working days to reflect on the User’s account.

The refund will be only made back to the source of payment. For example, if the user used a wallet, we will refund back to the wallet. The user is not entitled to ask for a refund to the bank account or any other wallet in this case.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items:

  1. Gift cards
  2. Downloadable software products
  3. Successful Recharges of Talk time / Data Plans
  4. Successful Utility Payments (Electricity, DTH etc.)

Refunds (if applicable)

Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [].